NEWS – The IRS will no longer send your refund by a paper check – Please bring your banking information or obtain an account before your appointment.
You can also sign up for a Direct Express® Debit Mastercard®. Direct Express® is a Treasury-sponsored debit card where you can receive your monthly benefit payments electronically. Individuals without a bank account can sign up by calling Treasury’s Electronic Payment Solution Center at 800-967-6857.
Free Assistance with your Federal and State Income Tax returns is provided by a dedicated group of IRS trained and certified volunteers who have been providing the free service for over 20 years.
Service is provided by APPOINTMENT ONLY You may book online by calling 211 from any phone – or online see below
The ONLY phone number that has the schedule for appointments to book appointments is 211.
Each year, over 4,000 people use our services every year so we have a strict appointment process – call 211 or you may click on this link below.
APPOINTMENTS OPEN MAY THROUGH OCTOBER – SELECT DAYS / TIME
MAKE YOUR OWN APPOINTMENT —-> Appointments May – October
SCHEDULE HERE USE THE SERVICES TAB FOR ADDITIONAL INFORMATION ON WHAT TO BRING AFTER SCHEDULING AN APPOINTMENT including this-> required form that must be completed before or upon your arrival. If you can not download the required form, you may pick the form up at the Community Centers and Libraries.
During the January through April period service is provided at:
NORTHWEST BUFFALO COMMUNITY CENTER
155 Lawn Ave. at Military Buffalo 14207
Mondays & Wednesdays 4pm-8pm & Saturdays 9am-2pm
Starting 1/28/26 – – NO WALK-INS ACCEPTED – APPOINTMENTS REQUIRE
NORTH BUFFALO COMMUNITY CENTER
203 Sanders Rd., Buffalo 14216
Tuesdays & Wednesdays & Thursdays 9am-12 noon
Starting 1/28/26- – NO WALK-INS ACCEPTED – APPOINTMENTS REQUIRED
RIVERSIDE LIBRARY (ELAINE M. PANTY BRANCH LIBRARY)
820 Tonawanda St., Buffalo 14207
Thursdays 2pm-5pm
Starting 2/5/26– – NO WALK-INS ACCEPTED – APPOINTMENTS REQUIRED
WEST SENECA LIBRARY
1300 Union Rd., West Seneca14224
Mondays & Wednesdays 1pm-4pm
Starting 2/2/26– – NO WALK-INS ACCEPTED – APPOINTMENTS REQUIRED
Volunteers – trained and certified by the IRS – provide both electronic tax return preparation and filing with your Federal and State tax returns
LIMITED SERVICE IS AVAILABLE FROM MAY THROUGH SEPTEMBER – ONE DAY PER MONTH by calling 211 – or – MAKE YOUR OWN APPOINTMENT —-> Appointments May – October – there are no other scheduled hours. We are an ALL-VOLUNTEER SERVICE.
Do you have issues with the IRS issued Identity Protection Pin – Lost Your Letter? Never Received it This Year? Click Here for more information.Volunteers – trained and certified by the IRS – provideboth electronic tax return preparation and filing with your Federal and State tax returns.